WHERE IS MY ORDER?
HOW LONG DOES IT TAKE TO PROCESS MY ORDER?
Retail Orders: It takes between 2-9 days to pull and ship your order. The reason: We are a manufacturer, which means we manufacturer 99% of are products in house. We do run out of items, so instead of shipping your order incomplete with back ordered items, we manufacture your missing items and then ship your whole order out together.
Wholesale orders can take between 7-14 days to process, because most of them are large orders. If you need your order by a specific date please let us know - or leave a date in the comments box when you submit your order.
Pre-Orders: This means the collection is being manufactured, and isn't on the shelf yet. We will ship your order when everything is in stock. These order can take up to 30 days to ship. If you pay by credit card, your card won't be billed until your order has been shipped.
WHERE IS MY PACKAGE? IS WAS SUPPOSED TO BE DELIVERED TODAY
All of our packages ship FOB. Once it leaves our warehouse, it is up to you to track your package. You can contact your local post office and they can look up the tracking information for you.
The USPS tracking information is not always updated. Sometime it will take a few days for them to update your tracking information.
You can file a claim through your local post office for a refund if your package has not been delivered in 30 days. Please let us know if you haven't received your order in 30 days. We will do our best to work with you and ship you a new order. You may have to pay shipping charges again.
If you need to file claim for a refund, missing or damaged packages please contact USPS or contact your local post office.
Domestic & International USPS Tracking®
USPS Toll-Free Phone#: 1-800-222-1811
USPS Phone Hours:
Monday - Friday 8 AM - 8:30 PM ET
Saturday 8 AM - 6 PM ET
HOW LONG DOES SHIPPING TAKE?
USA:
USPS First Class Mail = 3-7 days* (not including weekends or holidays)
USPS Priority Mail = 2-3 days* (not including weekends or holidays)
USPS Express Mail = 1-2 days* (not including weekends or holidays)
International:
USPS First Class Mail = 2-6 weeks* (not including weekends or holidays)
USPS Priority Mail = 6-10 days* (not including weekends or holidays)
USPS Express Mail = 3-5 days* (not including weekends or holidays)
*Actual number of days may vary based on origin, destination, weather and customs delay
These times are estimates. They are not guaranteed by the post office to arrive at these specific times