WHERE IS MY ORDER?
HOW LONG DOES IT TAKE TO PROCESS MY ORDER?
Retail Orders: It takes between 5-14 days to pull, print and ship your order.
The reason: We stay very busy and run out of items very quickly. If we are sold out of an item(s) we will manufacture more, so we can complete your order. We will not ship your order, until everything is in stock.NOTE: All paper packs, paper sheets, vellum sheets, clear acetate sheets are printed after you have placed your order. We are able to have lots of variety with our papers this way - BUT we Print them to Order. We do not keep them in stock.
RUSH ORDERS: Please let us know if you need a Rush on your order. It your order is for an upcoming crop or a present. We will do our best to get it to you earlier.
Pre-Orders: This means the collection is being manufactured, and isn't on the shelf yet. We will ship your order when everything is in stock. These order can take up to 30 days to ship. If you like - you can choose Pay Later at checkout - We will send you a Paypal invoice when your order is ready to ship.
WHERE IS MY PACKAGE? IS WAS SUPPOSED TO BE DELIVERED TODAY
All of our packages ship FOB. Once it leaves our warehouse, it is up to you to track your package. You can contact your local post office and they can look up the tracking information for you.
The USPS tracking information is not always updated. Sometime it will take a few days for them to update your tracking information.
You can file a claim through your local post office for a refund if your package has not been delivered in 30 days. Please let us know if you haven't received your order in 30 days. We will do our best to work with you and ship you a new order. You may have to pay shipping charges again.
If you need to file claim for a refund, missing or damaged packages please contact USPS or contact your local post office.
Domestic & International USPS Tracking®
USPS Toll-Free Phone#: 1-800-222-1811
USPS Phone Hours:
Monday - Friday 8 AM - 8:30 PM ET
Saturday 8 AM - 6 PM ET
HOW LONG DOES SHIPPING TAKE?
USA:
USPS First Class Mail = 3-7 days* (not including weekends or holidays)
USPS Priority Mail = 2-3 days* (not including weekends or holidays)
USPS Express Mail = 1-2 days* (not including weekends or holidays)
International:
USPS First Class Mail = 2-6 weeks* (not including weekends or holidays)
USPS Priority Mail = 6-10 days* (not including weekends or holidays)
USPS Express Mail = 3-5 days* (not including weekends or holidays)
*Actual number of days may vary based on origin, destination, weather and customs delay
These times are estimates. They are not guaranteed by the post office to arrive at these specific times